At Edp5 / Regalia Elixirs, we are committed to delivering premium-quality products, including high-concentration perfume elixirs. Please review our updated policy below:
Return Policy
We do not accept returns for any products once they are sold and delivered.
All sales are final as per our store policy due to the personal and artisanal nature of our offerings.
Refund Policy
Refunds are not typically issued. However, in exceptional cases (such as receiving a completely damaged product) and upon approval by the company, a refund may be processed.
If a refund is approved, it will be credited to your original payment method within 7 working days.
Approval is subject to the submission of an unboxing video clearly showing the damaged product.
No refund will be processed without valid visual proof of the issue.
Please review our return and refund policy carefully.
1. General Policy
Due to the hygienic, personal, and handcrafted nature of our products, we do not accept returns or refunds once an order has been delivered and unsealed.
We make every effort to ensure your product reaches you in perfect condition. However, if you receive:
A damaged item
An item with leakage or breakage
A wrong product entirely
We’re happy to offer a refund or replacement, but only if the following condition is met:
📹 An unboxing video is mandatory — The video must clearly show the sealed package being opened and the damage being discovered. No claims will be accepted without this proof.
Please email the video along with your order number to: 📧 support@edp5.com
Within 48 hours of delivery.
3. Non-Returnable Items
The following are strictly non-returnable and non-refundable:
Used or opened perfume bottles
Custom or limited-edition products
Items returned without prior approval and valid proof (i.e., unboxing video)
4. Exchanges
We currently only support exchange or replacement in the following cases:
You received the wrong item with valid video proof
If approved, we will process your exchange within 5–7 business days.
If exchange is approved, it will take 7–10 working days to deliver the exchange product depending on the location.
5. Refunds (If Applicable)
If your claim is approved, the refund will be:
Processed back to your original payment method
Completed within 7–10 business days
Please note that Cash on Delivery (COD) orders are not eligible for direct refund—you may receive a credit coupon instead.
6. Contact Us
For queries about returns or concerns about your order, please reach out at: Praveen Bhagat – +91-7838394376 📧 info@edp5.com 📍 Based in Mumbai, India
